Privacy Policy

Last updated: February 2026

Panda Bear Studio (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit pandabearstudio.co.uk, contact us, or make a booking.

1. Who we are

Panda Bear Studio
Website: https://pandabearstudio.co.uk
Location: Reading, Berkshire, United Kingdom

For the purposes of data protection law, Panda Bear Studio is the data controller of your personal information.

2. What personal data we collect

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Booking details (classes, events, therapy sessions, Therapy Room hire)
• Messages or information you submit via forms
• Emergency contact details (where relevant)
• Health or wellbeing information only if you choose to provide it, and only where necessary for safe participation

We do not collect payment card details directly on our website. Payments are handled securely via third-party booking or payment providers.

3. How we collect your data

We collect personal data when you:

• Complete a booking or enquiry form
• Contact us by email, phone, or WhatsApp
• Make a booking with us
• Interact with our website (via cookies or analytics)

4. How we use your data

We use your personal data to:

• Process bookings and manage attendance
• Communicate with you about classes, events, or bookings
• Respond to enquiries and messages
• Ensure your safety and wellbeing during sessions
• Comply with legal or insurance requirements
• Improve our services and website

We only use your data where we have a lawful basis to do so.

5. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to provide booked classes, sessions, or Therapy Room hire
• Consent – where you explicitly provide information or opt in
• Legitimate interests – to manage our business and communicate with you
• Legal obligation – where required by law

6. Health information

If you provide health or wellbeing information, this is treated as special category data. We only collect this information when necessary for safety, and it is accessed only by authorised staff and kept strictly confidential.

7. Sharing your data

We do not sell your personal data.

We may share limited data with trusted third parties where necessary, such as:

• Booking and scheduling platforms
• Email or communication services
• Website hosting and analytics providers
• Professional advisers (e.g. insurers, accountants)

All third parties are required to handle your data securely and lawfully.

8. Data storage and security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only retained for as long as necessary for the purposes outlined in this policy or as required by law.

9. How long we keep your data

Under UK GDPR, you have the right to:

• Booking and contact data: as long as necessary to manage our services
• Legal or insurance records: as required by law
• Marketing communications: until you opt out

10. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details on our homepage.

11. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site. You can manage or disable cookies via your browser settings.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us via yana@pandabearstudio.co.uk (click email to contact).